RETURN POLICY

Cancellation ( if applicable )

We accept order cancellation before order is shipped. If the order is cancelled successfully, you will get a full refund. A credit will automatically be applied to your credit card or original payment method within 1-3 business days. You will be notified via email once the refund has been issued!
 
We CANNOT cancel the order if the order has already been shipped out.

 

Return & Exchange

We gladly accept returns or exchanges on most items within 14 days of delivery date. However, customers are responsible for shipping fees. Please note, you need to email us at order@fastarry.com before you return your items.
 
Please keep in mind that we do not accept any returns or exchanges on items marked final sale. All products are subject to inspection.
 
To be eligible for return/exchange, the following requirements must be met:
  1. You must make sure that return items are unworn, unwashed, unaltered or unused in their original condition and package, with all tags attached and anything needed but not mentioned here for second sale.
  2. Any indicators of use for photoshoots or production do not comply with our return policy.
  3. We reserve the right to refuse return request that the 14 days of delivery period has expired, or showing signs of wear, or anything that does not meet the above return criteria.
  4. We recommend a shipping method with proof of delivery or tracking number. Return shipping and any reverse duties are the responsibility of the customer. Fastarry will not be held liable for parcels damaged or lost in transit.
Please allow 1-3 business days of our feedback. Your patience is highly appreciated.
  

How to Return

  1. Please email us at order@fastarry.com and indicate the item(s) you would like to return and the reason. In the email, please include your order number and some photo evidence about the return products in their original condition with package and tags.
  2. Proof of purchase is required prior to return.
  3. Return your product with a paper of the order number inside the package to the address. The order number can be found in your order confirmation email / shipping confirmation email, or by logging into your Fastarry Account.
  4. Send us your return tracking number to expedite the return process.
  5. Please allow 3-7 business days for our warehouse to inspect all return items.
  

Processing Refund for Return

Once we receive your return items, and inspect them in good condition, we will issue a refund (excluding all applicable shipping fees and any customs, duties, taxes or additional fees that may have applied to your order) to your original payment account within 1-3 business days.
Depending on your bank, please allow up to two billing cycles for your credit to appear on your statement.
  
You will be notified via email once the refund has been issued!
  
NOTE: If you have any issues with your refund, please contact our customer service for a refund inquiry: order@fastarry.com .
  

How to Exchange

  1. Please email us at order@fastarry.com and indicate the item(s) you would like to exchange and the reason. In the email, please include some photo evidence about the exchange products in their original condition and package/tags.
  2. Proof of purchase is required prior to exchange.
  3. Return your product with a paper of the order number inside the package to the address. The order number can be found in your order confirmation email / shipping confirmation email, or by logging into your Fastarry Account.
  4. Send us your return tracking number to expedite the exchange process.
  5. Once we have received your return items, we will send a new package to you.
     

Late or missing refunds ( if applicable )

If you haven't received a refund yet, first check your bank account.
Then contact your credit card company, it may take some time before your refund is officially posted.  
Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund, please contact us at: order@fastarry.com
  
For any other inquiry, please don't hesitate to contact our Customer Service at: order@fastarry.com
  
Thank you for shopping at fastarry.com. We hope you enjoy every piece of our products.